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F.A.Q.

How are the products made?

All products are handmade and made to order so they may not match the photos exactly but each one will be unique.

How long will my order take to ship?

Your order will ship within 1-5 days depending on current workload.

Unfortunately due to the pandemic the Japan Post is not shipping to countries such as Australia and the US. For US and Australian orders I have managed to set up a system with a mail forwarding service in each respective country. Since the Japan Post isn't shipping I need to use a premium shipping carrier and as not to pass the large shipping charges on to you I ship all US and AUS orders in batches that go out about once a month depending on how many orders I get. This means wait times for shipping can sometimes take a month. Thank you for your patience and understanding.

How long will I take to receive my items?

Unfortunately we can't provide an exact timeline given the different countries and things that could effect the travel time, like weather, but most items reach their destination within 1-3 weeks after being shipped. Though due to the current pandemic international orders are sometimes tacking 3+ months to reach their destinations.

Where do you ship to?

We ship worldwide.

How much is shipping?

Currently due to the global pandemic all orders require a tracking number. The rates to Japan are 370 yen (~3.70USD) and for the rest of the world they are 650 yen (~6.50USD).

When will I get a tracking number?

Once the items ship we will send an email with the tracking number.

Have a question not on this very extensive list?

If so please feel free to shoot over an email and I will get back to you as soon as I can. Which is usually within 1-5 days depending on how busy I am. Thanks for your patience.